Delivery
What are the conditions related to standard delivery?
- In effect throughout Quebec
- Delivery time is 10 to 15 business days. Shipping times may vary depending on demand.
- Free shipping on orders over $75.00, after discount and before taxes.
- Shipping costs $12.99 for all purchases under
Your parcel is in good hands! Our delivery is handled by Purolator.
The merchant cannot be held responsible for delays due to circumstances beyond its control, such as exceptional weather conditions, a postal strike, or a credit check.
Please note that it is possible that your package may arrive before the estimated or promised delivery date.
Furthermore, if you refuse a package upon delivery, if no one answers after several attempts to contact you, if the package is not picked up at the post office counter after a reasonable time, or if an incorrect address was entered when you placed your order, the package will be returned to the warehouse. Any shipping charges (if applicable) will not be refunded. Reshipment or return to sender may incur an additional shipping charge of $14.99 plus tax.
Return Policy / Merchandise
If a product is defective, you can return your order free of charge within 7 business days. This includes the following situations:
- The product is defective or damaged.
- You were sent the wrong product.
- The product description on the website is incorrect.
To be eligible for return, the product must be in its original packaging, in perfect condition and have all original labels attached.
We do not accept returns for reasons other than these.
Please note that if you paid delivery charges on your initial order, these will not be refunded when requesting a return.
If your order was paid for by credit card, the refund will be made to that card.